Refund & cancellation policy

This policy applies to design, development, hosting, content and performance marketing services bought from LoopLogic Studio, a sole proprietorship of Karthik Rajendran Swami. Where a signed proposal or master services agreement sets different terms, that document wins.

We sell professional time and custom-made deliverables, not a stock product. Once strategy, design or development hours have been worked, they cannot be returned. That shapes everything below, and we would rather say it plainly up front than bury it.

You can cancel in writing at any time by emailing contact@looplogicstudio.com. The refund depends on where the project has reached:

### 03b Service delivery

• Website packages start at ₹24,999. That is a starting price; the exact figure is confirmed in writing before work begins.
• Most other services are quoted to scope rather than sold at a published price, because the work varies with the job. The quote is given in writing, and clause 04b of our Terms sets out which billing model applies to which service.
• Typical delivery is one to four weeks from the date a proposal is confirmed and the advance is received, depending on scope.
• These are services, delivered digitally. Nothing is shipped physically, so no courier, tracking or delivery address applies.
• Where a signed proposal sets a different price or timeline, that document takes precedence.
• Delays caused by material we are waiting on from you — content, access, approvals — extend the timeline by the time we were waiting.

• Retainers run month to month unless the proposal says otherwise, and are invoiced in advance.
• Either side may end a retainer with 30 days written notice.
• The current month is not refundable once it has begun, because the time has been reserved for you and turned away from others. You keep the full month's work.
• Any months paid beyond the notice period are refunded in full.

Ad budget is not our money and is never part of our fee.

• Spend already delivered by Meta, Google or any other platform cannot be refunded by us — it has been paid to the platform and the impressions have been served.
• Unspent balance sitting in an ad account we manage on your behalf is returned to you, or transferred to your own ad account, within 10 working days of the account being reconciled.
• Our management fee for a month already worked is not refundable.

This is exactly why we prefer ad platforms to bill your own payment method directly: the money stays visible to you, and it never has to be unwound.

Hosting, domains, licences and third-party subscriptions are bought from suppliers on your behalf and follow the supplier's own refund terms. Domains, in particular, are almost never refundable once registered. We pass on whatever the supplier gives us, with no deduction.

• Work already completed and delivered.
• Delays caused by feedback, assets or approvals not arriving from your side.
• A change of mind about a creative direction that was approved in writing.
• Business results — traffic, leads, rankings or revenue. We are paid for the work and the method, never for a guaranteed outcome. See clause 10 of the Terms & Conditions.
• Platform decisions outside our control — ad account suspensions, ad disapprovals, policy changes or outages.

If you are unhappy with the work, tell us before you ask for a refund. Almost everything is fixable, and we would rather fix it. Email contact@looplogicstudio.com with what is wrong and we will respond within 3 working days with a plan to put it right — at no extra cost where the fault is ours.

• Approved refunds are issued to the original payment method, through Cashfree Payments.
• We process them within 7 working days of approval. Your bank or card issuer may take a further 5–10 working days to show it.
• Payment gateway charges already incurred are non-recoverable and may be deducted.

• Email — contact@looplogicstudio.com
• Phone — +91 92253 30019
• Address — Vision Aristo, D-1804, near Mukai Chowk, Pune 412101, Maharashtra, India

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